I have been evaluating the on-premises gateway. I installed the gateway, successfully created several reports accessing Oracle databases using it, but other users could not access those reports, though I shared them. I was notified there was a new version of the gateway software, so I ran the gateway update. Its progress bar went to the end, and has stayed there for several hours with the text 'Please wait'.
I have seen the issue that suggests deinstalling the gateway and reinstalling it when there are problems. Will this remove all the gateway access set-up? Will I have to recreate all the database queries? Where can I find them in order to back them up?