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On premises gateway Issue

facing issue in gateway , not able to refresh data in Power BI from SQL 

Gateway is online but not reachable error is coming 


Below errors are coming :


Activity ID: 3717d770-4320-ab0f-5970-d1b32d3479cf
Request ID: 3a4be22f-af1c-a85b-86a6-af1489478a21
Cluster URI:
Status code: 400
Error Code: DM_GWPipeline_Client_GatewayUnreachable
Time: Tue Mar 28 2017 14:29:52 GMT+0530 (India Standard Time)
Version: 13.0.1700.1511


The gateway is either offline or could not be reached.


Cluster URI:
Activity ID: 3717d770-4320-ab0f-5970-d1b32d3479cf
Request ID: c2c2ac46-9bc2-05ee-472f-781b4d1e7152
Time: 2017-03-28 08:58:28Z



Status: Needs Info
Super Contributor



Are you able to add data source under your gateway, and what is the connection status of the data source?


On premises gateway Issue_1.jpg


Best Regards,

Established Member
Status changed to: Needs Info

I am having exactly the same issue. I have tried to restart the gateway (both as shown above and from "services"). The gateway is runing in less than 30 sek and they it crashes.

I get the below errors.


What to do?Capture.PNG


Have the same issue here. 

Any solution?