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On-premise gateways down and not usable

Hello.

 

This morning all refreshes through our on-premise gateway have failed. When we try to manage the gateway, we receive this error.

 

JMahoneyNZ_0-1638556535017.png

I know that this is affecting not just ourselves (https://www.reddit.com/r/PowerBI/comments/r84cr4/all_gateways_suddenly_down_and_unusable/)

 

Can you please investigate?

 

Thanks

Status: Delivered

Glad to hear that this issue has been resolved and would close this thread.

 

Best Regards,
Community Support Team _ Yingjie Li

Comments
v-yingjl
Community Support
Status changed to: Investigating

Have found this error message internal based on the information: PowerBIErrorCode: UnknownError

 

Perhaps you can check whether it is a temporary issue or continous issue in Power BI Service.

Also, you can try to check your gateway status on gateway app or try to update/re-install the gateway to the latest version and re-configure the data souce in gateway settings to check it again.

 

Best Regards,
Community Support Team _ Yingjie Li

JMahoneyNZ
New Member

Thanks. This can be resolved. It was an issue that Microsoft resolved that day. Received this:

 

JMahoneyNZ_0-1638760977936.png

 

v-yingjl
Community Support
Status changed to: Delivered

Glad to hear that this issue has been resolved and would close this thread.

 

Best Regards,
Community Support Team _ Yingjie Li