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On-Premise Gateway Fails Constantly

Hello, Attempting to use the On-Premise Gateway and it works fine for one day and then fails.


I get the error: "Gateway or Datasource no reachable".


I login to the computer with the gateway and it appears to be working fine.


If I remove and readd the gateway it will work again.

Any ideas?

Status: Needs Info

Hi @michael_mcclari


Please update the on-premises data gateway to the latest version then test again. 

If the issue still occurs, please go to Manage Gateways firstly, check if the gateway is online and data source connection is successful. If there is any error with gateway or data source, please share detail error information with us. 


Best Regards,
Qiuyun Yu 

Status changed to: Needs Info