Not importing Zendesk dataset

[Anonymous]

Hi everyone, I've recently been trying to import my Zendesk dataset to Power BI, but after half an hour loading, it fails.

I've received the following error messages:

Has anyone experienced this before? Any ideas on how to solve it?

Thank you very much

[Anonymous]

For some reason it didn't upload the image, but here it is:

[v-yuta-msft]

@Anonymous ,

Please check if the zendesk credential and the zendesk url you have input are valid. In addtion, if this issue persists, could you please click the "show" button in details and post the detail error message?

Regards,

Jimmy Tao

[Anonymous]

Hello Jimmy, thanks for helping.

I've checked the Zendesk URL and credentials, and they are both correct. I even tryed connecting the dataset once again, but it didn't work.

For some reason even the error messages they sent after each try are different from each other. I'm sending the "show" prints for all of them.

[Anonymous]

[v-yuta-msft]

@Anonymous ,

I still can't reproduce your issue. I would suggest you create a support ticket here.

Regards,

Jimmy Tao