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Not able to get Email Subscriptions to work

Hope someone can help with this.


I setted up the email subscription for one test reports in Power BI following the official instruction.



The dataset is connected via gateway and the refresh works fine when I click "Refresh Now" but I don't get any email after tried multiple times.



I doubt that if it was caused by my email server block power BI email so I tested by sharing a report to myself and I'm able to receive the email from power BI.


Plus, I'm under pro trial account and I don't know if that matters.



Status: Accepted

Hi @hyw5070,


The same issue is reported before internally: CRI 41678321. The fix should be in Production by September 6th.


Best Regards,
Qiuyun Yu

Established Member
Status changed to: Accepted