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My Power BI Pro License is not recognized! Help!

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by ArthurMediadev Frequent Visitor on ‎01-10-2019 08:51 PM



Since a week me and my coworker are having trouble with Power BI which doesn't recognize our Pro License Smiley Sad

(In our company, we are the 2 only who are using a Pro License).


Last tuesday, when we tried to access our Workspaces, this message appeared: 










Of course, my first reaction was to  double-checked my suscriptions:





















As you can see, Power BI Pro is clearly indicated Smiley Surprised 

That is why I don't really understand why i am not recognized!



The funny thing is that i can't even creat a support ticket (only available for Pro user) because Power BI doesn't recognize me as a Pro User:

Capture ticket.PNG












Today, the only solution I have found to be able to continue my work, is to "try Pro for free" with the 60 days trial. 

Which is very weird knowing that my company is currently paying the $10 every month for me and my coworker to have the Pro License.

Capture trial.PNG










However, there is one thing that I noticed, which maybe, might explain my problem: 


When i go to: https://portal.office.com/AdminPortal/Home#/licenses


I get notified that "2 users need valid licenses" for Power BI Pro.Untitled2.jpg











But I don't really know what to think about that, knowing that of course our 2 Pro Licenses are paid by the company and of course "valid".


Is there anyone here, who can help me? 


I was also searching for a support, landline number to call, but for now I didnt find anything...



Thank you so much for your help!!!!





by Moderator v-qiuyu-msft
on ‎01-13-2019 06:04 PM

Hi @ArthurMediadev,


You can see your organization valid Power BI Pro license count is 0, I would suggest you go to Subscriptions tab, check if this Power BI pro subscription is expired.






If it is, please contact your Office 365 Global administrator or Billing administrator to purchase Power BI pro license again: https://docs.microsoft.com/en-us/power-bi/service-admin-purchasing-power-bi-pro#purchase-licenses-in...


Best Regards,
Qiuyun Yu 

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