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My Power BI Pro License is not recognized! Help!

Hello!

 

Since a week me and my coworker are having trouble with Power BI which doesn't recognize our Pro License Smiley Sad

(In our company, we are the 2 only who are using a Pro License).

 

Last tuesday, when we tried to access our Workspaces, this message appeared: 

pb0.png

 

 

 

 

 

 

 

 

Of course, my first reaction was to  double-checked my suscriptions:

https://portal.office.com/account/#subscriptions

pb3.PNG

 

https://portal.office.com/adminportal/home#/users
Untitled1.jpg

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

As you can see, Power BI Pro is clearly indicated Smiley Surprised 

That is why I don't really understand why i am not recognized!

 

 

The funny thing is that i can't even creat a support ticket (only available for Pro user) because Power BI doesn't recognize me as a Pro User:

Capture ticket.PNG

 

 

 

 

 

 

 

 

 

 

 

Today, the only solution I have found to be able to continue my work, is to "try Pro for free" with the 60 days trial. 

Which is very weird knowing that my company is currently paying the $10 every month for me and my coworker to have the Pro License.

Capture trial.PNG

 

 

 

 

 

 

 

 

 

However, there is one thing that I noticed, which maybe, might explain my problem: 

 

When i go to: https://portal.office.com/AdminPortal/Home#/licenses

 

I get notified that "2 users need valid licenses" for Power BI Pro.Untitled2.jpg

 

 

 

 

 

 

 

 

 

 

But I don't really know what to think about that, knowing that of course our 2 Pro Licenses are paid by the company and of course "valid".

 

Is there anyone here, who can help me? 

 

I was also searching for a support, landline number to call, but for now I didnt find anything...

 

 

Thank you so much for your help!!!!

 

 

Arthur,

 

Status: New
Comments
Moderator

Hi @ArthurMediadev,

 

You can see your organization valid Power BI Pro license count is 0, I would suggest you go to Subscriptions tab, check if this Power BI pro subscription is expired.

 

q3.PNG

 

q4.PNG

 

If it is, please contact your Office 365 Global administrator or Billing administrator to purchase Power BI pro license again: https://docs.microsoft.com/en-us/power-bi/service-admin-purchasing-power-bi-pro#purchase-licenses-in...

 

Best Regards,
Qiuyun Yu