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Mobile - Slicer Eraser blocked by Slicer Options/settings

I'm having trouble in the PowerBI Mobile App when it comes to using the eraser for slicers. (Both Phone and Tablet)
When wanting to clear all previously selected values from a slicer, I have to select the slicer to make use of the eraser option, but due to the slicer options poping up I am unable to select it..

The slicer options (...) blocks me from selecting the eraser, as it lays on top of this part of the slicer. Even when zooming in, or zooming out, the eraser is blocked by the options (...) pop-up. 

PdeG_0-1638788733245.png

 

Is it an option to make the pop-up for the slicer options (...) show outside of the currently selected slicer?

Status: Investigating

Hi,

According to my research, I think you can try to turn off the slicer header in the Power BI desktop and view the report in mobile again to check if the issue can disappear:

vrobertqmsft_0-1638846181802.png

 

You can also refer to this link:

https://community.powerbi.com/t5/Desktop/Change-color-symbol-to-delete-sections-and-select-segmentat... 

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

Comments
v-robertq-msft
Community Support
Status changed to: Investigating

Hi,

According to my research, I think you can try to turn off the slicer header in the Power BI desktop and view the report in mobile again to check if the issue can disappear:

vrobertqmsft_0-1638846181802.png

 

You can also refer to this link:

https://community.powerbi.com/t5/Desktop/Change-color-symbol-to-delete-sections-and-select-segmentat... 

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

PdeG
New Member

Hi @v-robertq-msft

 

As it's not the end of the world I hadn't taken the time to try earlier. Unfortunately this does not resolve the blocked eraser icon. I want to be able to use the eraser, because this makes life easier on multi-select.

 

When I turn of the header, the eraser option is hidden as well. When I empty the header, but keep it active, the options and eraser are placed a little less on top of eachother, but the options icon (...) is still blocking the use of the eraser button. 

 

Are there options to pop-out the (...) outside of the slicer visual area? 

 

Thanks in advance.

 

Kind Regards,

Paul

v-robertq-msft
Community Support

Hi, 

If you want to get a solution for this kind of mobile issue problem as soon as possible, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

 

If there’s no possibility for you, I think you can also try to go to the Mobile Apps community of Power BI to post a case to get help from the experts in Power BI Mobile App:

https://community.powerbi.com/t5/Mobile-Apps/bd-p/power-bi-mobile

 

Thank you very much!