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Missing Favourites and unable to favourite a report

Users within our organisation are reporting their favourites are missing. They have tried to favourite a report again, but they are receiving error messages, see below.

 

Is anyone else experiencing this? Any ideas what is causing this issue and what we can do to resolve it?

 

Screenshot 2021-07-05 151951.png

 

 

Activity ID: 01507b48-f214-4a22-8ec9-893084675300

Request ID: 2260d76c-4e13-1fca-01b3-792500ce0f28

Correlation ID: 6ee5016f-1138-f85b-c32e-d2cc19ba1fdb

Status code: 400

Time: Mon Jul 05 2021 16:07:42 GMT+0200 (Central European Summer Time)

Service version: 13.0.16322.55

Client version: 2106.3.06645-train

Cluster URI: https://wabi-uk-south-redirect.analysis.windows.net/

Status: New
Comments
v-robertq-msft
Community Support

Hi,

According to my test, I can open the favorites successfully and add other reports to the favorites.

vrobertqmsft_0-1625540451631.png

 

And my sevice region is central US:

vrobertqmsft_1-1625540451633.png

 

For more information:

https://community.powerbi.com/t5/Issues/Favorites-Recent-Links-on-Power-BI-not-working/idi-p/930794

https://docs.microsoft.com/en-us/power-bi/consumer/end-user-favorite

 

Best Regards,

Community Support Team _Robert Qin

KLSmith
New Member

Our users are experiencing the same issue, here is an example of our error message:

 

KLSmith_0-1626944276940.png

Is this a common issue?

 

Thanks

Langejans
Frequent Visitor

Hai,

 

We have the same problem, but not with all users. It's really weird.

I don't think our pro-users are having this problem, just our premium users.

 

Does anybody know of a solution?

 

Gr. Alies

KLSmith
New Member

@Langejans our issue is only affecting some too, not all. This issue has only happened since we moved to Premium from Pro

 

K Smith

Langejans
Frequent Visitor

Hai @KLSmith ,

 

We've worked on Premium for a few years without this problem. It just started a couple of months ago.

Another strange thing is that a collegue can add favorites within our Citrix environrment, but not outside Citrix.

Same browser. 

 

Alies Langejans

FW94
Helper I

We are also experiencing the same problem at our place of work, by which favourites aren't being saved and new ones cannot be added. Error message below:

 

LGT Power BI favourite problem.PNG

 

Has anyone found a solution to this yet?

Langejans
Frequent Visitor

Hai @FW94,

 

Unfortunatly not. Last year I've been in contact with the Servicedesk for about 3 months, and the conclusion was that the update of march 2022 would contain a bugfix.

But, as you have noticed, it still isn't fixed.

I'll reopen my ticket and see if they have more information.

 

FW94
Helper I

Hi @Langejans 

 

Appreciate you getting back to me and providing the background info. It's very strange and doesn't seem to follow any rhyme or reason as to who it impacts.

 

I have raised this internally my side too and will share any detail or fixes (fingers crossed) which I am presented with.