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Missing Favourites and unable to favourite a report

Users within our organisation are reporting their favourites are missing. They have tried to favourite a report again, but they are receiving error messages, see below.

 

Is anyone else experiencing this? Any ideas what is causing this issue and what we can do to resolve it?

 

Screenshot 2021-07-05 151951.png

 

 

Activity ID: 01507b48-f214-4a22-8ec9-893084675300

Request ID: 2260d76c-4e13-1fca-01b3-792500ce0f28

Correlation ID: 6ee5016f-1138-f85b-c32e-d2cc19ba1fdb

Status code: 400

Time: Mon Jul 05 2021 16:07:42 GMT+0200 (Central European Summer Time)

Service version: 13.0.16322.55

Client version: 2106.3.06645-train

Cluster URI: https://wabi-uk-south-redirect.analysis.windows.net/

Status: New
Comments
v-robertq-msft
Community Support

Hi,

According to my test, I can open the favorites successfully and add other reports to the favorites.

vrobertqmsft_0-1625540451631.png

 

And my sevice region is central US:

vrobertqmsft_1-1625540451633.png

 

For more information:

https://community.powerbi.com/t5/Issues/Favorites-Recent-Links-on-Power-BI-not-working/idi-p/930794

https://docs.microsoft.com/en-us/power-bi/consumer/end-user-favorite

 

Best Regards,

Community Support Team _Robert Qin

KLSmith
New Member

Our users are experiencing the same issue, here is an example of our error message:

 

KLSmith_0-1626944276940.png

Is this a common issue?

 

Thanks