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Mekko Chart 3.1.0 : issue with labels on Ipad/Iphone but not on Android or Windows

Status: New
by H4Kevin Visitor ‎01-17-2019 01:33 AM - edited ‎01-17-2019 01:39 AM

Dear Community,

 

A bug appeared over the last days on all my dashboards which are using Mekko Chart 3.1.0.

This bug only happens on Ipad/Iphone but not on Android tablets or Windows computers.

When opening a page with this chart on Ipad/Iphone, no label is showing:

 

Ipad.jpg

 

While they do appear on Android tablets or Windows computers :

 

Samsung.jpg

 

Have you any idea on how to solve this issue?

 

Many thanks in advance,

 

Kevin

 

Comments
by Moderator v-yuezhe-msft
on ‎01-18-2019 12:13 AM

@H4Kevin,

I download the sample PBIX file of Mekko Chart (3.1.2.0) from AppSource and upload it to Power BI Service. I can view the labels in IPhone, my Power BI Desktop version is ( 2.65.5313.1381), Power BI mobile app version is 17.2 and IOS version is 10.3.3.

Could you please post the versions of your Power BI Desktop, moblie app, and IOS? Also, would you mind sharing PBIX file through Private message? I will test it on my side.

Regards,
Lydia

by H4Kevin Visitor
on ‎01-18-2019 01:08 AM

Hello Lydia,

 

Many thanks for the feedback,

Here are the information:

- Desktop Version: 2.65.5313.841

- Power Bi Version 17.2 

- IPhone iOS 12.1.2

 

and the link to the .pbix file:

https://we.tl/t-xXmIcfVgEL

 

Regards,

 

Kevin

by H4Kevin Visitor
‎01-21-2019 12:58 PM - edited ‎01-21-2019 01:14 PM

Hello @v-yuezhe-msft,

 

Have you had time to look at my files?

In the meantime, I created a brand new report with the latest Mekko 3.1.2, shared it via an App with my colleague, but he still gets the same issue. 

Please note that when clicking several times on other visuals on the same page, the labels on the Mekko eventually appear... but not when "opening" the page.

 

Do you think you could share the dashboard you created with me so that I can check whether I get the same issue? Have you added several visuals on the page?

 

Many thanks in advance for your help,

 

Kevin

by Moderator v-yuezhe-msft
‎01-23-2019 01:19 AM - edited ‎01-23-2019 01:43 AM

@H4Kevin,

I found that if I turn on title of X-Axis, the label appear when opening your report. Do you get same behavior as mine?

Regards,
Lydia

by H4Kevin Visitor
on ‎01-23-2019 05:34 AM

Hello @v-yuezhe-msft

 

indeed the labels appear when turning on X-Axis title, however only half of the latter appears (see below pictures) when opening the report...

(also it is not very convenient to always turn on X-Axis title)

 

Thank you.

 

Regards,

 

Also  Ipad 2.jpg

by Moderator v-yuezhe-msft
on ‎01-24-2019 11:33 PM

@H4Kevin,

Are you able to see the labels when opening report in Safari in your IPhone?


Regards,
Lydia

by H4Kevin Visitor
on ‎01-25-2019 01:39 AM

Hello @v-yuezhe-msft,

 

no it is not working neither on Safari.

 

Regards,

 

Kevin

 

Safari - 25 Jan.jpg

by Moderator v-yuezhe-msft
on ‎01-25-2019 01:57 AM

@H4Kevin,

I can reproduce this issue on my side, I will report this issue internally and post back once I get any updates.

Regards,
Lydia

by Moderator v-yuezhe-msft
on ‎01-28-2019 07:04 PM

@H4Kevin,

I got response from PG:

"It will be fixed in next release by the end of February."



Regards,
Lydia

by H4Kevin Visitor
13 hours ago

Hello @v-yuezhe-msft ,

 

I have checked again following February release, and the problem has not been solved.

Have you any feedback on your side?

 

Many thanks in advance,

 

Regards,

 

Kevin

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