Map layers, info disappearing on ArcGIS

[Anonymous]

Hello.

I then save it and open the document back up and the layers have disappeared - both the infographics and the reference layer. It simply reverts. I had a similar problem where the colors of the coordinates were not saving, but now it's an issue with the layers. I have tried everything - changing the symbol size, turning the layers on and off, and nothing seems to work. Am I missing something obvious? Is there a save button somewhere, ha??

This is what it should look like:

This is what it reverts to when I open the report again or change pages:

[v-chuncz-msft]

@Anonymous 

You may take a look at the post below.

https://community.powerbi.com/t5/Issues/ESRI-map-doesn-t-save-changes-Shape-colors-revert-back-to/idi-p/762987

[Anonymous]

@v-chuncz-msft I do not have an ESRI login? I am confused why this can't go through the PowerBi system. 

[Anonymous]

@v-chuncz-msft ESRI is not able to answer this question.

Please see: https://doc.arcgis.com/en/maps-for-powerbi/get-started/account-types.htm

which states that a standard account with PowerBi should be able to use ArcGIS with the free reference layers and infographics available. However, these layers are disappearing when I close the application or move to a different page (with saving). 

[jdbuchanan71]

I am having the same problem which makes the ESRI maps pretty much useless.

[Anonymous]

@jdbuchanan71 This is so odd. About three months ago the symbols colors would disappear, then everything worked for about a month, and now it's just totally reverting back no matter what I do (turn on and off layers, remove something then add it back, save in different ways, change symbols, etc). 

Very frustrating, especially when this map would be a great addition to a report, but it will most likely have to be configured independently in ArcGIS. 

[Zhangxp]

Hi, I found the same issue.

I have created the maps in ArcGIS mapview. From there, I added layers from different sources and added the whole map as a reference layer to Power BI ArcGIS map. Then I found the KML and WMS layers will disappear after reload the page in Power BI, while the layers from other sources do not have the same issue.