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Locked Out My Personal Pro Account - Authenticator App Sign-In as the Only Option to Login

Hi,

 

Can someone please help with a query that I had related to my Power BI Pro account. Recently I had to hard-reset my phone, and lost the authenticator app sign-in.

 

Unfornutely I had setup only that way to login to my account, and now I am locked-out of it entirely.

 

Even to raise a support request I need to login, which is not feasible following this issue.

 

This Pro account that I have is an individual personal subscription, so there is no admin to it.

 

Any help to get this resolved?

 

Thanks,

P

Status: Delivered

Hi @pmvidwans ,

 

we recommend that you Enable users to unlock their account or reset passwords using Azure Active Directory self-service pa.... If you forgot your own password, follow the steps in Forgot sign-in password to Microsoft 365, Azure, or Intune to recover your password.

To troubleshoot other sign-in issues, review the solutions listed in You can't sign in to Microsoft 365, Azure, or Intune.

 

If it doesn't help .

You can also use the following resources to contact Support:

 

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

 

Best Regards,
Community Support Team _ Caitlyn

Comments
v-caitlyn-mstf
Community Support
Status changed to: Delivered

Hi @pmvidwans ,

 

we recommend that you Enable users to unlock their account or reset passwords using Azure Active Directory self-service pa.... If you forgot your own password, follow the steps in Forgot sign-in password to Microsoft 365, Azure, or Intune to recover your password.

To troubleshoot other sign-in issues, review the solutions listed in You can't sign in to Microsoft 365, Azure, or Intune.

 

If it doesn't help .

You can also use the following resources to contact Support:

 

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

 

Best Regards,
Community Support Team _ Caitlyn