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Issue with manual refresh for different users

Hi I have a powerBI report on powerBI Service which gets its data from sharepoint online, with 2 users (userA and userB) accessing the report and the dataset for the report is configured by userA. When userA chooses the option to refresh now the dataset refreshes but if userB tries to refresh the dataset he gets an error saying "Can't refresh your data the credentials you provided for the data source are invalid" but userB could refresh the day before and only now this error pops up. Furthermore if userB takes over the dataset then userB can refresh the dataset but userA can't refresh the dataset anymore. Is there a solution to have both users be able to refresh the dataset. Below is an image of the error.pbisrefresherror.PNG

Status: Delivered
Comments
Frequent Visitor

I have the same scenario.  This used to work with no problem.

Community Support Team

Hi @Juan1 ,

 

It was a known issue CRI: 108372117 which has been resolved now. Please try again in your scenario.

 

Best regards,

Yuliana Gu

 

Community Support Team
Status changed to: Accepted
 
Frequent Visitor

I am still encountering the same issue.  User A has taken over the report and when user B tries to initiate a manual refresh, he gets the message "The credentials you provided for the data source are invalid. Please check the credentials for all the data sources."

Visitor

Tried to manual refresh the dataset but the issue is still occuring

Frequent Visitor

I have the exact same issue :/ 

Community Support Team

Hi @Juan1,

 

The fix is going to reach around mid-April. Before the fix releasing, please republish the dataset by the initial owner as a workaround.

 

Best regards,

Yuliana Gu

Visitor

Hi @v-yulgu-msft 

 

Tested a few days ago and the problem seems to be resolved.

Community Support Team
Status changed to: Delivered