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Issue where unable to open paginated report in the powerbi service on CHROME

A paginated report has been shared with me, however it does not open in Chrome. It just loads and then a blank page shows. However, the report opens successfully in Edge and IE. This is happening for all users trying to access this report, including the developer. After some reading, I cleared my cache/passwords on Chrome and was to sign in again, but now I cannot open PBI on Chrome, keep getting an error - is currently unable to handle this request. HTTP ERROR 500


However I can open PBI successfully on Edge and IE... 

Any suggestions...


Thank you 

Status: New
Community Support



Try getting a network trace using a tool like fiddler and create a support ticket for assistance if necessary.


Regular Visitor

Hi @v-chuncz-msft 


Thanks for the input, I will try fiddler and see what the outcome is.