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JohneyB

Issue opening the PowerBI report PBI file - fails with exception "This file is restricted".

Submitted by Employee on ‎06-25-2022 11:03 PM

Hi Team,

Suddenly PBI files I was working on yesterday, don't open today on my desktop. When I try to open the file it fails with exception that "This file is restricted". These files were labled Confidential\Microsoft Extended from the beginning and are existing reports that, being a vendor I was able to work on the changes. I have an existing access to the workspace to upload and download the file. And I used to work normally until yesterday.

 

Any new changes rolled out if any seem to be blocking. Could you suggest help a way out to be able to work on the PBI file changes?


Error that I'm getting while opening the file

JohneyB_0-1656222817136.png

 

Appreciate any help

Thanks

Johney

Status: Delivered

Hi @JohneyB,

 

Thanks for your reply! I got it. For the issue is got rid of automatically, I will change the status of this post to Delivered. If you see this error in the future, please troubleshoot with the official document firstly. Also, you could click on the Learn more for reference. If you still have problems after that, please collect the Diagnostic logs. Thanks in advance!

 

Best Regards,

Community Support Team _ Caiyun

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3 Comments (3 New)
Comments
v-cazheng-msft
Community Support
Community Support
‎06-27-2022 02:44 AM
Status changed to: Investigating

Hi @JohneyB,

 

May I know what’s your Power BI Desktop version? Is this issue happening on a specific report or all the reports applied sensitivity labels?

 

Please trouble with these official documents firstly.

Sensitivity labels from Microsoft Purview Information Protection in Power BI - Power BI | Microsoft ...

Known issue - Unable to open protected Power BI Desktop file - Power BI | Microsoft Docs

 

Best Regards,

Community Support Team _ Caiyun

JohneyB
Employee
Employee
‎06-27-2022 09:13 AM

Hi Caiyun,

 

Thanks for looking. All the reports that were having Confidential\Microsoft Extended, I was not able to open. Same reports, I was able to open before. Below the desktop version.

 

So, today I do not see this issue any more. I have no clue what the reason for failure yesterday.

VPN was connected, I tried restart yesterday but did not work. Today everything is normal.

 

JohneyB_0-1656346418313.png

v-cazheng-msft
Community Support
Community Support
‎06-27-2022 07:54 PM
Status changed to: Delivered

Hi @JohneyB,

 

Thanks for your reply! I got it. For the issue is got rid of automatically, I will change the status of this post to Delivered. If you see this error in the future, please troubleshoot with the official document firstly. Also, you could click on the Learn more for reference. If you still have problems after that, please collect the Diagnostic logs. Thanks in advance!

 

Best Regards,

Community Support Team _ Caiyun

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