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Issue Desktop version (store) - Restore saved database error

Hi to all,

 

Just got the February 2020 version (Microsoft Store app) and got the error Unable to open document - We weren't able to restore the saved database to the model.

 

Been looking around the community and options go from unninstalling and then reinstalling, did that but still same issue.

 

Tried to install the February version standalone however the version available online for download is the December version (although says the upload was made in February 18th) everything works normally but it's not comparable.

 

Also read that for some previous versions were this happened there was a new install version that solved the issue.

 

Thanks for the attention.

Miguel Felix

Status: New
Comments
Frequent Visitor

Thanks @AlexGorev 

 

As you explained, just changed the Regional format to English (United States) and now it work with the Feb 2020 version:

 

 
 
Super User III

Hi @AlexGorev ,

 

The workaround worked fine.

 

However this is only impacting certain systems since my personal computer add the exact same setting and PBI was working properly.

 

Thank you for the feedback will keep looking for the updated version.

Regular Visitor

Hi @AlexGorev 

 

I currently have Country/Region=Denmark and Regional format=English(Denmark)

 

Should I change my Regional format to "Danish(Denmark)" to get PBI Feb2020 working?


--
/Karl Erik Jessen
Branchehuset
Denmark

Regular Visitor

Changed the Regional format to English (United States) and now it work with the new version. Was previously English (Belgium).

Frequent Visitor

Same here, when set to denmark, nothing opens, set to US, works fine.

Power BI Team

Both Windows Store and Download Center are updated with a new version of PBI Desktop (2.78.5740.861) that contains the fix for this issue!

 

Advocate I

Thank you @AlexGorev 

I had downloaded the new version from Download Center and it is working fine. 😊

Super User III

Hi @AlexGorev ,

 

Just updated the Desktop version put the regional setting s as they were (English Europe) and everything working properly.

 

Thank you for the assistance.

 

Regards

Miguel Félix

Helper II

Hi @AlexGorev and all Power BI team.

 

Thanks for the update all working fine this morning after the update.

 

Thanks & keep it up👍

 

Regards from 🇲🇹

 

Stephen