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Intermittent scheduled refresh failures

Since last week we experience intermittent scheduled refresh failures. The error we get is: "Your data gateway is offline or could not be reached". Last december we had the same issue due to a problem in the North European region, and after the problem was solved we had no refresh issues for a few weeks.

"Refresh Now" works fine.

Please investigate.

Status: Needs Info


I found a similar issue has been reported internally and the following response is from PG:

"The fix should be in PROD environment by 01/25"

If the issue still occurs at the end of this month, please share gateway log here.


Status changed to: Needs Info
Frequent Visitor


Thank you Lydia! I'll keep an eye on it and let you know if the issue is solved.

Regards, Oscar

Frequent Visitor


Hi Lydia,

Since januari 26 we haven't had any issues anymore with scheduled refresh. So I think the fix solved the problem. Thanks again!

Regards, Oscar