Insight on Access Response from powerBI.

[mikecocozza]

We're sorry

You cannot reset your password at this time because necessary information is missing from your account. There is no further action you can take to resolve this situation. Please contact you admin and ask them to reset your password for you. After you have access to your account again, you can learn how register the necessary information by following the steps in the article Register for self-service password reset.

[v-qiuyu-msft]

Hi @mikecocozza,

Which account do you want to reset the password for? If it's Power BI account, please follow this article to do it: Forgot your password for Power BI?. 

Best Regards,
Qiuyun Yu