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ISSUE- POWERBI DASHBOARDS PUBLISH - PREMIUM CAPACITY - post LATEST release

Unable to view the reports and dashboards published in PREMIUM CAPACITY workspace from yesterday(21-OCT'20). Unable to open PBIX in POWERBI DESKTOP. raise this issue but still no resolution.how do I log an incident with POWERBI SUPPORT TEAM?please suggest

Status: New
Comments
Regular Visitor

I hace tried all steps suggested by you and though no majr issues detected still i scanned and cleaned 2 or 3 minor issues that are identified with CEF.

 

still post that also issue persists with POWERBI desktop.below are issue details for POWERBI desktop-

Feedback Type:
Frown (Error)

Timestamp:
2020-10-28T05:41:33.1466204Z

Local Time:
2020-10-28T11:11:33.1466204+05:30

Session ID:
758917b3-8e72-482d-80c4-9a63b4fbd17f

Release:
October 2020

Product Version:
2.86.902.0 (20.10) (x64)

Stack Trace:
at Microsoft.PowerBI.Client.Windows.CefSharpFramework.CefWebBrowser.<>c__DisplayClass52_1.<OnRenderProcessTerminated>b__1()

PowerBINonFatalError_ErrorDescription:
OutOfMemory

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.86.902.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.CefSharpFramework.CefWebBrowser+<>c__DisplayClass52_1","Error":"Microsoft.PowerBI.Client.Windows.CefSharpFramework.Exceptions.CefProcessCrashedException - OutOfMemory","MethodDef":"<OnRenderProcessTerminated>b__1","ErrorOffset":"21"}

OS Version:
Microsoft Windows NT 10.0.14393.0 (x64 en-US)

CLR Version:
4.7 or later [Release Number = 528049]

Peak Virtual Memory:
47.7 GB

Private Memory:
2.27 GB

Peak Working Set:
11.1 GB

IE Version:
11.2368.14393.0

User ID:
8bc75ae5-79e8-4bfb-b82a-bcb7ec541327

Workbook Package Info:
1* - en-US, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:
True

AS Live Connection:
True

Enabled Preview Features:
PBI_NewWebTableInference
PBI_v3ModelsPreview
PBI_dataSearchCuration
PBI_dataPointLassoSelect
PBI_narrativeTextBox
PBI_dynamicParameters

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_JsonTableInference
PBI_ImportTextByExample
PBI_ExcelTableInference
PBI_qnaLiveConnect
PBI_azureMapVisual

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

Browser name:
ExplorationBrowser

DPI Scale:
150%

Supported Services:
Power BI

 

screenshot for POWERBI Service -

SandhyaS_0-1603864094582.png

 

Regular Visitor

these error screenshots might help for identfying issue and for microsoft team to fix

SandhyaS_0-1603866575995.png

 

SandhyaS_1-1603866596481.png

 

 

Regular Visitor

issue with app.powerbi.com

Regular Visitor

case id raised still we are struglling for engineer assignment. From above screehshots let me know if you can suggest any resolution/fix?