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ISSUE- POWERBI DASHBOARDS PUBLISH - PREMIUM CAPACITY - post LATEST release

Unable to view the reports and dashboards published in PREMIUM CAPACITY workspace from yesterday(21-OCT'20). Unable to open PBIX in POWERBI DESKTOP. raise this issue but still no resolution.how do I log an incident with POWERBI SUPPORT TEAM?please suggest

Status: New
Comments
SandhyaS
Regular Visitor

I hace tried all steps suggested by you and though no majr issues detected still i scanned and cleaned 2 or 3 minor issues that are identified with CEF.

 

still post that also issue persists with POWERBI desktop.below are issue details for POWERBI desktop-

Feedback Type:
Frown (Error)

Timestamp:
2020-10-28T05:41:33.1466204Z

Local Time:
2020-10-28T11:11:33.1466204+05:30

Session ID:
758917b3-8e72-482d-80c4-9a63b4fbd17f

Release:
October 2020

Product Version:
2.86.902.0 (20.10) (x64)

Stack Trace:
at Microsoft.PowerBI.Client.Windows.CefSharpFramework.CefWebBrowser.<>c__DisplayClass52_1.<OnRenderProcessTerminated>b__1()

PowerBINonFatalError_ErrorDescription:
OutOfMemory

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.86.902.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.CefSharpFramework.CefWebBrowser+<>c__DisplayClass52_1","Error":"Microsoft.PowerBI.Client.Windows.CefSharpFramework.Exceptions.CefProcessCrashedException - OutOfMemory","MethodDef":"<OnRenderProcessTerminated>b__1","ErrorOffset":"21"}

OS Version:
Microsoft Windows NT 10.0.14393.0 (x64 en-US)

CLR Version:
4.7 or later [Release Number = 528049]

Peak Virtual Memory:
47.7 GB

Private Memory:
2.27 GB

Peak Working Set:
11.1 GB

IE Version:
11.2368.14393.0

User ID:
8bc75ae5-79e8-4bfb-b82a-bcb7ec541327

Workbook Package Info:
1* - en-US, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:
True

AS Live Connection:
True

Enabled Preview Features:
PBI_NewWebTableInference
PBI_v3ModelsPreview
PBI_dataSearchCuration
PBI_dataPointLassoSelect
PBI_narrativeTextBox
PBI_dynamicParameters

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_JsonTableInference
PBI_ImportTextByExample
PBI_ExcelTableInference
PBI_qnaLiveConnect
PBI_azureMapVisual

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

Browser name:
ExplorationBrowser

DPI Scale:
150%

Supported Services:
Power BI

 

screenshot for POWERBI Service -

SandhyaS_0-1603864094582.png

 

SandhyaS
Regular Visitor

these error screenshots might help for identfying issue and for microsoft team to fix

SandhyaS_0-1603866575995.png

 

SandhyaS_1-1603866596481.png

 

 

SandhyaS
Regular Visitor

issue with app.powerbi.com

SandhyaS
Regular Visitor

case id raised still we are struglling for engineer assignment. From above screehshots let me know if you can suggest any resolution/fix?