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INCIDENT WITH POWER BI REPORT SERVER - IT'S NOT UPLOADING DATA

Problem - Issue:
  • When we upload a file and conect it to the SQL data base, the server doesn't update the information from the powerbi dashboard. Here i have attached some photos as evidence. The Column "ESTADO", from the first photo, says "ACTUALIZANDO" that means it is uploading data but never get updated, really. That column still saying "actualizando" after days and weeks. This dashboard is well conected to the SQL SERVER (as you can see in the second image) and the Report Server is upgrated. We don't know what is happening because older dashboards that we have uploaded, they are working fine and they are upgraded in seconds, this problem is happening just with new reports that we want to upload.

photo 1photo 1

 

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We are APMT CALLAO, we are a big client from microsoft. I hope you can help us with this. It's an Emergency. 
 

Status: Investigating

Hi @kbulnes,

 

Not sure about what happens. For any urgent situation, please consider creating a support ticket in Power BI Support. Then, there will be a support engineer help you on this issue later.

 

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

 

Best Regards,

Community Support Team _ Caiyun

Comments
v-cazheng-msft
Community Support
Status changed to: Investigating

Hi @kbulnes,

 

Not sure about what happens. For any urgent situation, please consider creating a support ticket in Power BI Support. Then, there will be a support engineer help you on this issue later.

 

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

 

Best Regards,

Community Support Team _ Caiyun