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pbardales

I cant update from the power BI Service - Personal Gateway

Submitted by on ‎11-18-2019 06:35 PM

Hi,

 

We have a problem because we cannot update from the Power BI Service. I get this message when I put the data:


https://s3.amazonaws.com/positive-agency/wp-content/uploads/2019/11/18162910/033.jpg

 

The server is a Windows Server 2016 Standard. The gateway is the Personal. The database is a PosgresSQL. As a note, we test the connection from the personal gateway and everything goes well. We install the gateway update and continue with the same problem. We deleted it and reconfigured it from the Power Bi Web

 

Contact info:

Miguel De la Roca

mdelaroca@positive.agency

Status: New
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5 Comments (5 New)
Comments
v-qiuyu-msft
Community Support
Community Support
‎11-19-2019 10:13 PM

Hi @pbardales, 

 

Please check if the provider Npgsql is already installed on the gateway machine. If there is another client tools like Power BI desktop run on the gateway machine, please use the same connection information and credentials to see if it's able to connect to the PostGreSQL successfully in these tools. 

 

Also please click on "Mostrar detalles" to see detail information after the issue occurs, please provide RequestID and ClusterURI for us. 

 

Best Regards,
Qiuyun Yu 

pbardales
Regular Visitor
‎11-20-2019 09:43 AM

Hi @v-qiuyu-msft 

 

Thanks for the quick response.

 

https://s3.amazonaws.com/positive-agency/wp-content/uploads/2019/11/20074302/Captura-de-pantalla-201... 

 

Heres the image of the details.

v-qiuyu-msft
Community Support
Community Support
‎11-22-2019 12:07 AM

Hi @pbardales, 

 

I don't find more details internally. Please export gateway logs and find the RequestID in "a7f4bc19-938c-a06b-d2a4-3a7619192f25" in log files to see if any detail information is logged. 

 

q2.PNG

 

Best Regards,
Qiuyun Yu

pbardales
Regular Visitor
‎11-22-2019 01:41 PM

Hi @v-qiuyu-msft 

 

We already clicked it so that it can export from the "On-premise personal mode" but it takes us to the home screen and comes out as a yellow error message but it happens so fast that we cannot see it.

But we have a log file from November 7. Waiting for your comments.

https://wetransfer.com/downloads/f9c7ce5f5900e1f5cd947bd1af8723c620191122192037/3ae435456e1f507e1ea8...

 

 

pbardales
Regular Visitor
‎11-25-2019 12:45 PM

Hi @v-qiuyu-msft 

 

Any news?

 

Thanks.

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