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How to track support cases

It was suggested I post this issue here instead of in the Power BI Service forums:

 

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I I am a pro user that opened up an official support ticket after I ran into this issue:

https://community.powerbi.com/t5/Service/Still-acces-to-published-app-after-I-deleted-the-workspace/...

 

I recieved an email and was informed someone would reachout within 8 business hours. Having gone over that time limit I wanted to take a look at the case...and have no clue where it's actually stored. The email provides a link shown here:

 

email.png

 

Which brings me to azure and errors out.... How do I track offical support tickets?

 

email (1).png

Status: New
Comments
Moderator

Hi @BeatNick

 

If it possible to share the ticket id with us? If it is, please send the ticket id to me via private message, I will check it internally to find who owns it. 

 

Best Regards,
Qiuyun Yu 

Frequent Visitor

@v-qiuyu-msft I have PM'd the case number to you.

Moderator

Hi @BeatNick

 

I see the ticket owner already contacted you about this issue, please collaborate with the support engineer to get the issue resolved. 

 

Best Regards,
Qiuyun Yu