Help identifying reason unable to open reports

[Robert-Charts]

I would welcome your help working out why my Power Bi reports won't open on a new laptop.  Here is the fault report:

Feedback Type:
Frown (Error)

Timestamp:
2019-10-11T18:12:00.9526486Z

Local Time:
2019-10-11T21:12:00.9526486+03:00

Session ID:
08976509-8d93-43d4-8b1a-83af487f0988

Release:
September 2019

Product Version:
2.73.5586.1101 (19.09) (x64)

Stack Trace:
Error: System.InvalidOperationException: Could not execute method: getDiagnosticSettingsJSON() ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.IO.IOException: A device attached to the system is not functioning.

at Microsoft.Win32.RegistryKey.Win32Error(Int32 errorCode, String str)
at Microsoft.Win32.RegistryKey.SetValue(String name, Object value, RegistryValueKind valueKind)
at Microsoft.Mashup.Host.Document.Win32.RegistryAccess.GetOrSetOptionIfMissing[T](String valueName, T defaultValue)
at Microsoft.PowerBI.Client.Shared.PowerBITracingHost.get_BypassGeocodingCache()
at Microsoft.PowerBI.Client.Windows.DiagnosticSettingsHostService.GetDiagnosticSettings()
at Microsoft.PowerBI.Client.Windows.DiagnosticSettingsHostService.GetDiagnosticSettingsJSON()
--- End of inner exception stack trace ---
at System.RuntimeMethodHandle.InvokeMethod(Object target, Object[] arguments, Signature sig, Boolean constructor)
at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object obj, Object[] parameters, Object[] arguments)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at System.Reflection.MethodBase.Invoke(Object obj, Object[] parameters)
at CefSharp.Internals.JavascriptObjectRepository.TryCallMethod(Int64 objectId, String name, Object[] parameters, Object& result, String& exception)
--- End of inner exception stack trace ---
at CefSharp.Internals.JavascriptObjectRepository.TryCallMethod(Int64 objectId, String name, Object[] parameters, Object& result, String& exception)
at Object.createDiagnosticSettingsService (ms-pbi://pbi.microsoft.com/minerva/scripts/desktopUI.js:329:118)
at Object.<anonymous> (ms-pbi://pbi.microsoft.com/minerva/scripts/powerbiDesktop.js:3126:34)
at Object.invoke (ms-pbi://pbi.microsoft.com/minerva/scripts/angular.js:5120:19)
at Object.enforcedReturnValue [as $get] (ms-pbi://pbi.microsoft.com/minerva/scripts/angular.js:4953:37)
at Object.invoke (ms-pbi://pbi.microsoft.com/minerva/scripts/angular.js:5120:19)
at ms-pbi://pbi.microsoft.com/minerva/scripts/angular.js:4907:37
at getService (ms-pbi://pbi.microsoft.com/minerva/scripts/angular.js:5061:32)
at injectionArgs (ms-pbi://pbi.microsoft.com/minerva/scripts/angular.js:5086:58)
at Object.invoke (ms-pbi://pbi.microsoft.com/minerva/scripts/angular.js:5112:18)
at Object.enforcedReturnValue [as $get] (ms-pbi://pbi.microsoft.com/minerva/scripts/angular.js:4953:37)

OS Version:
Microsoft Windows NT 10.0.18362.0 (x64 en-GB)

CLR Version:
4.7 or later [Release Number = 528040]

Peak Virtual Memory:
38.2 GB

Private Memory:
364 MB

Peak Working Set:
494 MB

IE Version:
11.418.18362.0

User ID:
2f9c9d23-4507-4158-b49e-8111145c3458

Workbook Package Info:
1* - en-GB, Query Groups: 0, fastCombine: Disabled, runBackgroundAnalysis: True.

Telemetry Enabled:
True

Model Default Mode:
Import

Snapshot Trace Logs:
C:\Users\Robert\Microsoft\Power BI Desktop Store App\FrownSnapShot475857647.zip

Disabled Preview Features:
PBI_shapeMapVisualEnabled
PBI_SpanishLinguisticsEnabled
PBI_NewWebTableInference
PBI_showIncrementalRefreshPolicy
PBI_qnaLiveConnect
PBI_userFavoriteResourcePackagesEnabled
PBI_tenantOutOfBoxVisualsEnabled
PBI_personalVisualizationPaneEnabled

Disabled DirectQuery Options:
TreatHanaAsRelationalSource

Cloud:
GlobalCloud

DPI Scale:
100%

Supported Services:
Power BI

[v-qiuyu-msft]

Hi @Robert-Charts, 

Please check if the issue happens to one specific report or all reports. 

Please start Power BI desktop with Run as Administrator option, then click on File -> Open in Power BI desktop ribbon section to open this report. 

Best Regards,
Qiuyun Yu

[Robert-Charts]

@v-qiuyu-msft Thanks for reply. It affects all charts when opening. If I start with a blank chart and connect my data it then gives error reports when I try to select a visualisation.  It happens when I Run As Administrator.

Robert

[v-qiuyu-msft]

Hi @Robert-Charts, 

I'm a little confused now. From your original post, the issue is that you are not able to open a report. But from your second post, it looks like the issue happens when you add a visual to the report canvas.

Would you please clarify the exact issue? It would be better if you could share a screenshot about the issue. Do mask sensitive info before uploading the image. 

Best Regards,
Qiuyun Yu

[Robert-Charts]

Thanks @v-qiuyu-msft 

It happens both when I try to open a file and also if I start with a blank sheet and then try to add a visual.  I can record a video if necessary and post a link to it.  But I was hoping the fault report I posted would explain what is going wrong.

Thanks,

Robert

[v-qiuyu-msft]

Hi @Robert-Charts, 

Please update Power BI desktop to the latest version 2.74.5619.621 then test again. If the issue still occurs, please create a support ticket to let engineers look into the issue on your side. 

Best Regards,
Qiuyun Yu