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HTTP Error 500 when opening published reports

I have a problem with several reports that are published and can't be opened. I can only see them when using the Incognito mode in the browser. So, when I open the link the following error Internal Error 500 occures:

Error 500.jpeg

Is there a solution for this issue other than opening the dashboards in incognito mode?

Thanks in advance for your time








Status: Needs Info

Hi @CloserMKD,


Which browser did you use to access Power BI service? Please try to run IE browser in InPrivate mode, then type and click Sign In.


Best Regards,
Qiuyun Yu

Established Member
Status changed to: Needs Info
Frequent Visitor

I also have a user experiencing this today on the latest version of Chrome on a Mac, but it works in Firefox.

57.0.2987.133 (64-bit) on MacOS 10.11.6 FWIW

Frequent Visitor

I have a user who has this too.  There hasn't been a solution for this yet?  The user can't see the reports in Chrome unless they're in incognito mode.


The solution for this is to clear the Chrome Cache..