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Failed to update credential error while using personal gateway

Hi 

We are connecting to Sage data source through ODBC in power bi . It is working fine in power bi desktop. When we are publishing the report intopower bi web portal and using a personal gateway to refresh dataset. We are getting error after we specify data set credentials . We are using same credentials in power bi desktop and its working. But in power bi web portal its not working. Authentication method used is Basic. 

We have checked odbc version. Gateway is up to date. Please find the error message attached. 

Please help and guide to resolve this.

krititelang_0-1625596674563.png

 

 

Status: New
Comments
v-chuncz-msft
Community Support

@Anonymous 

 

You may check the data path permission and work with the Sage team who provided the driver.

Anonymous
Not applicable

@v-chuncz-msft 

The same data path and credentials are working fine via power bi desktop. 

Thus I think there are all the permissions and corrrct drivers and its something we are missing related to power bi web portal ?

Any advice on this that its working fine in power bi desktop but not in web portal.