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Facet Key Visual not showing content on Power BI Online App Service

Hi Team,

 

Suddenly, from last two days, the facet key visual is not working in online power BI app service as well as in any embedded power bi dashbaords.

In Desktop Client, 

PowerBIIPA_0-1642594022308.png

 

Now, the same report when published on the power bi app service, see screenshot below -

PowerBIIPA_1-1642594079921.png

 

Now, when i see in the console, i see some errors coming from the visuals TS file.

PowerBIIPA_2-1642594174252.png

 

Please look at this priority, I've demos coming up and i can not achieve something like what i can with Facet key visual. And being a paying customer, it doesnt feel nice when facing such issues without a notice or online event notice.

@v-qiuyu-msft 

Status: Accepted

Hi,

In the latest update of this ICM, the ETA for this issue is Feb 17th.

 

I will update here once I get any information.

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

Comments
PowerBIIPA
Regular Visitor

@Greg_Deckler , @amitchandak , @parry2k , Hey guys, any idea on the above issue, can you help in this?

v-robertq-msft
Community Support
Status changed to: Investigating

Hi,

I’ve made a test but I can’t reproduce the same issue as yours.

Would you like to post a download link of the pbix file with this issue without the sensitive data if it’s possible and we can help you to check if it’s an existing issue in the Power BI?

I also suggest you to make sure you have updated to the latest version of the Power BI desktop.

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

hanzsaenz
New Member

I have the same problem

Facet Key chart works only in Power BI Desktop, but when I publish to the web it doesn't work
Here is the sample of the desktop VS web and the publication link

 

Desktop

Captura de pantalla 2022-01-20 135731.png

 

Web

Captura de pantalla 2022-01-20 135834.png

 

I have the same error in the console

 

Captura de pantalla 2022-01-20 140050.png

 

This is the link

https://app.powerbi.com/view?r=eyJrIjoiMzFlMWI2OWMtNTVkYi00ZTNkLWI3ZGYtNjYyMTY5ZjJjMjU1IiwidCI6IjVlN...

clesmesle
New Member

hi, 

I have the same problem from for months. 

mirandfw
Regular Visitor

Here it was working till last week... suddenly stopped to work like described by the users above!

On desktop work perfectly, when published to online it stop working!

PowerBIIPA
Regular Visitor

@v-robertq-msft 

Here's the published version of the sample report that shows the issue of facet key visual not loading up.

 

https://app.powerbi.com/view?r=eyJrIjoiNDBkMjM2NDUtMTkzNy00NDMzLWJiZmItMTllYTRjZTdmMjU5IiwidCI6IjliN...

 

As other users are also facing it, Please escalate this to get fixed as there're information that we cant clearly show in a single visual like this.

v-robertq-msft
Community Support

Hi,

Would you like to post a download link of the pbix file with this issue without the sensitive data if it’s possible and we can help you to check if it’s an existing issue in the Power BI?

 

If this issue is very urgent and you want to get a solution for this kind of visual display problem as soon as possible, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft to have a remote session with you to help you to make sure if this is an issue existing in the Power BI.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

PowerBIIPA
Regular Visitor

Hi @v-robertq-msft ,

 

Please download the file here :: https://visuals.azureedge.net/app-store/FacetKey.FacetKey1642434105454.1.1.4.0.pbix

 

And my Power BI Desktop version is - Version: 2.100.1182.0 64-bit (December 2021)

 

Thank you for sharing about the support system

v-robertq-msft
Community Support

Hi,

I’ve downloaded your Power BI report and tried to open it in my local environment but it failed:

vrobertqmsft_0-1643768602408.png

I’m also using the December version of desktop so I think there are some break-ups within your pbix file.

 

I suggest you to open a support ticket to get the direct help from the technical support team of Microsoft to have a remot session them to help you to make sure if this is an issue existing in the Power BI.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

AARYA
Regular Visitor

Do we have any update on this issue ? I am also facing this issue.

Any help is appreciated.

 

Cheers,

AA