Extremely slow loading of Power BI reports

Status: Delivered
by phelms Frequent Visitor on ‎06-19-2018 03:40 AM

Power BI is currently using a huge amount of time to update reports, manage security etc.


The health status says, that everything is ok - but why is the slow loading not adressed? https://ideas.powerbi.com/knowledgebase/articles/668836-power-bi-service-health-status


This seems to reoccur more frequently - maybe it is time to look into server capacity?


My data is located in Europe.

Status: Delivered
by Moderator v-qiuyu-msft
on ‎06-19-2018 10:36 PM

Hi @phelms,


I would suggest you contact the Microsoft engineer for dedicated support


Support Ticket.gif


Best Regards,
Qiuyun Yu

by Vicky_Song Established Member
on ‎06-19-2018 10:37 PM
Status changed to: Delivered
by andymc123 Regular Visitor
‎06-25-2018 09:25 AM - edited ‎06-25-2018 09:26 AM

I am experiencing the same issues in the past week.  When I try to create a support ticket it is a loop just like the video posted above.  I go as far as I can then it requires me to login....once I login I am routed back to my dashboard.  Then I click on help, try to enter my issue, login and I am routed back to my dashboard.  I am stuck in a loop becuase of our company's single sign-on feature.

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