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External Users unable to access reports that are shared with them

I have a Power BI report which is shared with external users. They have previously been able to see the report. All people are correctly listed on the "Share Report", "Access" list but some seem to be able to see this and some can't 

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New Member

I have Power BI licensed users with gmail accounts added as guests in MS Office 365 admin and are guests in the Azure AD dashboard. I can see the Power BI license assigned to the user. When the user opens the shared link report sent from the Power BI tenant, it appears to be empty, there are no applications to be seen. How do I fix this?



Helper V


Encountered the same issue. Have encountered this error instead:


Appreciate your assistance. Thanks.

Helper II

Hi @andreawilkinson!


I've encountered the exact issue as you - have you managed to solve this yet? Thanks in advance!