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Export to PowerPoint and PDF not working

When attempting to export a large report with about 12 tabs to PowerPoint and PDF using the current values.  I've tried in Interenet Explorer and in Chrome.  In Internet Explorer the  Export to PowerPoint progress window just window just disappears with no error message however in Chrome , I get the below errors.

FYI, in the Admin Portal, the Option Export reports as PowerPoint presentations or PDF documents is set to Enabled and applys to the Entire Organisation.

 

Error message when attempting to Export to PowerPoint in Chrome,

Unable to export to PowerPoint

We couldn't export your report to a PowerPoint file
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 0bebefd7-4584-4411-95dc-791ebe012054
Request ID: 224cb1aa-91aa-9090-4ad2-1677abffcdc5
Correlation ID: b251b98a-c3e0-ffd7-2e01-f24e65254ed6
Status code: 0
Time: Thu Jul 18 2019 08:33:41 GMT+1000 (Australian Eastern Standard Time)
Version: 13.0.9933.297
Cluster URI: https://wabi-australia-southeast-redirect.analysis.windows.net

 

Error message when attempting to Export to PDF in Chrome, I get the below message.
Unable to export to PDF
We couldn't export your report to a PDF file
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: 0bebefd7-4584-4411-95dc-791ebe012054
Request ID: cd5699ef-5e0b-c439-f26e-5452d396caec
Correlation ID: 75d1bf86-00a2-0e21-2ad0-30bd25d3f843
Status code: 0
Time: Thu Jul 18 2019 08:40:01 GMT+1000 (Australian Eastern Standard Time)
Version: 13.0.9933.297
Cluster URI: https://wabi-australia-southeast-redirect.analysis.windows.net

 

 

Status: New
Comments
Moderator

Hi @G_R

 

Does the issue happen to this one report only? 

If possible, please test with the same report in another network environment to see if the same issue occurs. 

 

Best Regards,
Qiuyun Yu

G_R Frequent Visitor
Frequent Visitor

Hi.

I just connected to my personal computer at home via Team Viewer on my mobile phone using my mobile internet, for that Quality and Safety Report, I  was able to successfully  Export to PowerPoint  and  PDF. I also tried a number of other reports from my home computer and they work.

Back in the office network I've done some additional testing and the majority of our reports are unable to export to PowerPoint or PDF. We have a mixture of reports using different connection methods (Live/Direct Query/Import).  One report says it has more than 30 pages (most are hidden) and that also doesn't work but I get a different error message on that one.

Our users love the reports but are frustrated they can't use this feature. 

 

We have Power BI Premium (P1) capacity with 8 V-Cores. We are nowhere near reaching our capacity limits when checking the Power BI Preium Capacity Metrics Report.

 

Please assist.