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Export dashboard error

Error exporting dashboard to PDF or PowerPoint.Exportar.png

Activity ID: ab74862b-1651-4677-8535-e106dfdbc93f
Request ID: 987a9910-f10e-afa5-7d53-969e0e276dbe
Correlation ID: 38ed0616-f3ee-9aa2-be2c-6d4e60651cfb
Status code: 200
Time: Mon Jan 10 2022 13:32:29 GMT-0300 (Brasilia Standard Time)
Service Version: 13.0.17333.39
Customer Version: 2112.2.09063-train
Cluster URI: https://wabi-brazil-south-b-primary-redirect.analysis.windows.net/

 

Status: Investigating

Hi @Assessoria-OGE 

 

May I know whether you are using Print this page feature to export your dashboard to a PDF file or other feature to export a report to PDF?

vcazhengmsft_0-1641871832592.png

 

According to the error information from you, I get some information said exported content failed due to untrusted request timeout. Is there any encryption or security policy set in your organization?

 

Best Regards,

Community Support Team _ Caiyun

Comments
v-cazheng-msft
Community Support
Status changed to: Investigating

Hi @Assessoria-OGE 

 

May I know whether you are using Print this page feature to export your dashboard to a PDF file or other feature to export a report to PDF?

vcazhengmsft_0-1641871832592.png

 

According to the error information from you, I get some information said exported content failed due to untrusted request timeout. Is there any encryption or security policy set in your organization?

 

Best Regards,

Community Support Team _ Caiyun

Assessoria-OGE
New Member

Hi, @v-cazheng-msft 

 

I'm using EXPORT and asking for PDF.

 

After loading, this error appears. There is no encryption or security, because the month of November, we will export normally even through the tool.

 

my license type is the PRO.

 

1.PNG

 

2.PNG

 

907fdf6e-ef24-4c25-a786-47486615a0eb.png

 

4.PNG

 

v-cazheng-msft
Community Support

Hi @Assessoria-OGE 

 

Please check whether these factors cause this issue.

  • Currently, reports with more than 50 pages can’t be exported
  • Reports larger than 500MB can’t be exported as well
  • Recently, there is a known issue reported internally. If you have blank pages in your report, you may experience issues when exporting to PDF. In this case, moving the blank page can make this operation successful.

 

Best Regards,

Community Support Team _ Caiyun