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Error while exporting to Power point across all reports

Feature was working not more than 2 weeks ago.

 

Tenant settings allow for export.... 

 

Nothing listed in the Support Status for Power BI yet lots of users submitted similar request.

 

Why was this taken out of preview if it is so unreliable?

Status: New
Comments
Moderator

Hi @ktbarr3125

 

Is there any error displays when you try to export the report to PowerPoint? Please share detail error information with us. 

 

Have you tried with other reports, does the same issue occur? 

 

Also please check if you are hitting the limitation below: https://docs.microsoft.com/en-us/power-bi/consumer/end-user-powerpoint#limitations

 

Best Regards,
Qiuyun Yu 

Visitor

Thank you Qiuyun, @v-qiuyu-msft 

 

The error is only happening with one report. The report does not hit any of the listed limitations. The only thing different in this report vs. the others is: OKViz Bullet Chart Custom Visual (I updated the visual today and retested), the use of bookmarks, and 1 synced slicer. Export to PDF does not work either. The report is only 7 pages, 2 of which are entirely text with an image imported. I have also tested this on multiple machines.

 

Here are the error details:

Unable to export to PowerPoint
We couldn't export your report to a PowerPoint file
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: fcb5c808-da4d-4418-a1dc-a3a56ce66805
Request ID: 3cd0e5c5-2e3f-84f4-4140-ab7b97d2caa6
Correlation ID: 42cef1e8-df14-724c-4df1-affc4a45bf78
Status code: 500
Time: Mon Mar 25 2019 14:18:33 GMT-0500 (Central Daylight Time)
Version: 13.0.8885.144
Cluster URI: https://wabi-us-north-central-redirect.analysis.windows.net

 

Unable to export to PDF
We couldn't export your report to a PDF file
Please try again later or contact support. If you contact support, please provide these details.
Activity ID2ca0d5a3-139a-4da1-b4eb-896dd3b483d0
Request ID38506941-789a-3f61-9b51-10964c0b82d2
Correlation IDe7e2fdc3-260b-6c6b-4f17-d94938d765aa
Status code500
TimeMon Mar 25 2019 12:35:01 GMT-0700 (Pacific Daylight Time)
Version13.0.8885.144
Moderator

Hi @ktbarr3125,

 

Is it possible to share the pbix file with us? If it is, you can upload the pbix file to your OneDirve and send the share link to me via private message. 

 

Also please try the different browsers to test if the same issue occurs. 

 

Best Regards,
Qiuyun Yu