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Error when external user opens a shared app via url

external user gets the following error message after:


Something went wrong. Please try again later.

Technical details

Power BI was unable to read the application metadata. Please check the Power BI service status in the below support page and try again later.


Date and Time: 2020-03-11 20:51:44Z

ActivityID: ccc53bc2-f6dd-4a4e-bfe2-605d283d3347




Status: New
Community Support



This seems to be a temporary issue. Keep an eye on the Awareness and create a support ticket for assistance if necessary.