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Error on dataset refreshes in all workspaces: Unable to detect a gateway. Please verify the gatew...

Hi there, I'm getting errors in multiple workspaces for multiple reports - when refreshing any of the datasets I'm getting:

"Unable to detect a gateway. Please verify the gateway is up and running and try again"

 

The underlying data sources are all cloud hosted (Azure SQL, Azure Data Explorer etc. etc.), and so don't require a gateway as indicated by the UI:

jstacey_0-1631093881619.png

 

Is there a service side issue causing this error?

 

Status: New
Comments
v-yingjl
Community Support

Hi @jstacey ,

Could not reproduce it in my side, the could data sources refresh well without gateways in Power BI Service.

 

In addition, seems like Power BI Service has not specific issue as far as I know, you may try to refresh the data sources in some ohter times to check whether it is a temporary issue.

 

Best Regards,
Community Support Team _ Yingjie Li

 

 

jstacey
Employee

Thanks @v-yingjl, I should have followed up yesterday - the issue did resolve ~12:30pm GMT and updates continue to look stable as of now, so this does indeed look like it was a temporary issue. FWIW I had multiple colleagues confirming the same issue occurring for them, so it did appear to be widespread at the time it was occurring.

 

Thanks,

jstacey

Anonymous
Not applicable

I'm getting the exact same issue this morning. Underlying dataset is hosted in Azure SQL and we don't have any gateways.

 

Seems like this has come back again

 

sdarius_0-1631261033049.png

 

 

Activity ID: 130c3928-0130-442a-af4b-fe5cbad33272
Request ID: 2dff4f7a-4ac3-aa31-5674-411f272a9e58
Correlation ID: c34ea1cb-ad70-77f4-0593-0f8a8fbb2487
Status code: 403
Time: Fri Sep 10 2021 09:01:48 GMT+0100 (British Summer Time)
Service version: 13.0.16691.56
Client version: 2108.4.07469-train
Cluster URI: https://wabi-uk-south-c-primary-redirect.analysis.windows.net/