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Error on Installing Power BI Data Gateway

Status: New
by monaithang Frequent Visitor on ‎03-27-2018 10:31 PM

I tried using both installations from Power BI interface and the direct installation URL from the similar issue forum.

However, both installations give me the same error as below.

 

Error in popup message box

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: PowerBIGatewayInstaller.exe
Problem Signature 02: 14.16.6584.1
Problem Signature 03: 5a5eae17
Problem Signature 04: PowerBIGatewayInstaller
Problem Signature 05: 14.16.6584.1
Problem Signature 06: 5a5eae17
Problem Signature 07: 3c
Problem Signature 08: 1d
Problem Signature 09: System.Windows.Markup.XamlParse
OS Version: 6.2.9200.2.0.0.272.7
Locale ID: 1033
Additional Information 1: 150b
Additional Information 2: 150b7dcd149277ac313df1f28802824e
Additional Information 3: ee99
Additional Information 4: ee99e1aa50c02dd8401c8f60e98fa032

 

Error in event viewer

Faulting application name: PowerBIGatewayInstaller.exe, version: 14.16.6584.1, time stamp: 0x5a5eae17
Faulting module name: KERNELBASE.dll, version: 6.2.9200.22108, time stamp: 0x58c0dd85
Exception code: 0xe0434352
Fault offset: 0x0000000000023e6c
Faulting process id: 0xcd4
Faulting application start time: 0x01d3c65231e787bc
Faulting application path: C:\Users\Administrator\Downloads\PowerBIGatewayInstaller.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 6fabc894-3245-11e8-9620-0610074bcd25
Faulting package full name: 
Faulting package-relative application ID:

 

Server details

Windows Server 2012 Standard 64-bit

Comments
by Community Support Team
on ‎03-29-2018 11:09 PM

Hi @monaithang,

 

If it's possible to restart the server? I would suggest you create a support ticket here.

create ATicket

 

Best Regards,

Dale

by monaithang Frequent Visitor
on ‎04-03-2018 06:16 PM

Hi @v-jiascu-msft,

 

I managed to fix the issue.

The key step is I need to restart the server after installing prerequisite software such as .NET framework before running the on-premise data gateway installer.

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