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Error granting access to external user with special characters

I'm having trouble trying to grant access to an external user who has "ñ" character in his email. I would like to know if there is any way to change email encoding to UTF-8 in PowerBI Service.

 

Juan_Rosas_0-1665076392374.png

This is the error I get when try to grant access to the external user. I get no extra information about what went wrong.

Status: Delivered

Hi @Juan_Rosas ,

 

if you invited the users with the "name.surname@organization.com" email, Azure will be expecting that address rather than the other one.

Since Azure is expecting the domain email, you have the option to enable sign-in to Azure AD with email as an alternate login ID so that they can use their non-UPN em....

Another thing you could do instead of changing the email address is add the alias for the user, so you would add name.surname.organization@mydomain.com as an alias to name.surname@org.com. https://docs.microsoft.com/en-us/microsoft-365/admin/email/add-another-email-alias-for-a-user?view=o... 

 

Best Regards,
Community Support Team _ Caitlyn

Comments
v-caitlyn-mstf
Community Support
Status changed to: Delivered

Hi @Juan_Rosas ,

 

if you invited the users with the "name.surname@organization.com" email, Azure will be expecting that address rather than the other one.

Since Azure is expecting the domain email, you have the option to enable sign-in to Azure AD with email as an alternate login ID so that they can use their non-UPN em....

Another thing you could do instead of changing the email address is add the alias for the user, so you would add name.surname.organization@mydomain.com as an alias to name.surname@org.com. https://docs.microsoft.com/en-us/microsoft-365/admin/email/add-another-email-alias-for-a-user?view=o... 

 

Best Regards,
Community Support Team _ Caitlyn