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Hello,
We are trying to add a new user to our Power BI web dashboard. We already have c. 15 users (some internal, some external) who have had no issues, but we're now adding this new external user and they're not able to log in.
We also have one other external user who has the same domain address as this new user.
The error message they get when they log in is below (using the link that is sent when they're added using the Direct Access tab). We have also tried just clicking share on the Power BI dashboard and sharing a link this way - we get the same error.
What else can we try
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Hi , @MG_PBI_admin
Do you have other dashboards that add users normally ? Maybe you can check if your dashboard is normal .
Best Regards,
Community Support Team _ Ailsa Tao