Error accessing to a shared dashboard with a link

[AndreiaCardoso]

Hi,

I'm having troubles with accessing to a dashboard. I received the link by email and when I try to access it I get this message:

"You don't have access to this dashboard.

There was an error processing the invitation
Please try again later or contact support. If you contact support, please provide these details.

Activity ID8be98bf1-2fdd-4fa2-a139-21532ee309df

Request ID7e231b0a-8ac3-1412-b6c1-0bc520cc23fe

Correlation IDd56c6c5b-7b98-4b16-edd1-0ad032d13a5f

TimeMon Aug 21 2017 10:34:39 GMT+0100 (Hora de Verão de GMT)

Version13.0.2136.177

Cluster URIhttps://wabi-north-europe-redirect.analysis.windows.net/"

We repeated the process of sharing the dashboard, but the problem remain.

Can you help me?

Thanks

[v-haibl-msft]

@AndreiaCardoso

I try to share the dashboard to both internal and external users , but cannot repro the same issue on my side. I suggest you to create a support ticket at http://support.powerbi.com (see bottom of page).

Best Regards,
Herbert

[AndreiaCardoso]

Hi @v-haibl-msft,

Thank you for answering. Currently I am a User with Pro Trial account but I'm having troubles creating the support ticket. It says that it's only for Pro Users. 

Can you confirm that it's not possible for me to create the ticket? If it's true, what are my options to get help in this issue?

Thank you