cancel
Showing results for 
Search instead for 
Did you mean: 

Email subscription: Email sent 1 or 2 hours after the end of the refresh.

Hi,

 

My users subscribed to receive emails when the data has changed on some reports and dashboards. But since a week the emails are received 1 or 2 hours (sometimes even more) after the refresh was completed. Before, everything was working well. 

 

For example, yesterday the refresh was made at 7:53 AM and the email was received at 9:26 AM.

Today, the refresh was made at 7:25 AM and the email was received at 11:48 AM... They need those email as soon as the refresh has finished to check some numbers.

 

What can be the origin of this error? Is it a bug?

 

Kind regards,

Ben

Status: New
Comments
Community Support Team

Hi Ben,

 

It's hard to reproduce. I would suggest you file a support ticket here.

create ATicket

 

Best Regards,

Dale