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Email Subscription is not working

Hi,
We're having some issues with Email subscriptions in the PWBI Cloud Service.
We detected unstable behavior. In some subscriptions that worked well, now we never get an email. It's not working.
Can you please help?

 

Thanks in advanced

AS

Status: Investigating

If you aren't receiving subscription emails, check these factors:

  • Make sure that your User Principal Name (UPN) can receive emails.
  • Though you have a Power BI Pro or Premium Per User (PPU) license, you may not have a Microsoft Exchange license. If not, your Azure Active Directory account may not have an email or alternate email address specified. In this case, though the subscription appears to go out, you never receive a copy. If your Power BI admin assigns an email address, Power BI will synchronize the update the next time you sign in, and use that email address for the subscription.
  • If you have an alternate email address but no primary, Power BI uses that to deliver the subscription.
  • Email subscriptions are not supported when Block Public Internet Access is enabled in the Power BI admin portal.
  • On the day that daylight savings time begins, email subscriptions are not sent. On the day that daylight savings time ends, email subscription are sent twice.

 

Please refer: Subscribe others to your reports and dashboards in the Power BI service 

 

Best Regards,
Community Support Team _ Yingjie Li

Comments
v-yingjl
Community Support
Status changed to: Investigating

If you aren't receiving subscription emails, check these factors:

  • Make sure that your User Principal Name (UPN) can receive emails.
  • Though you have a Power BI Pro or Premium Per User (PPU) license, you may not have a Microsoft Exchange license. If not, your Azure Active Directory account may not have an email or alternate email address specified. In this case, though the subscription appears to go out, you never receive a copy. If your Power BI admin assigns an email address, Power BI will synchronize the update the next time you sign in, and use that email address for the subscription.
  • If you have an alternate email address but no primary, Power BI uses that to deliver the subscription.
  • Email subscriptions are not supported when Block Public Internet Access is enabled in the Power BI admin portal.
  • On the day that daylight savings time begins, email subscriptions are not sent. On the day that daylight savings time ends, email subscription are sent twice.

 

Please refer: Subscribe others to your reports and dashboards in the Power BI service 

 

Best Regards,
Community Support Team _ Yingjie Li