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Dataset refreshes failing intermittently

Recently we have been experiencing a number of intermittent refresh failures through the enterprise gateway. The error is pretty generic- "{"error":{"code":"DM_GWPipeline_Gateway_InvalidConnectionCredentials","pbi.error":{"code":"DM_GWPipeline_Gateway_InvalidConnectionCredentials","

 

We have several datasets that are all being refreshed at 3 am, 9 am, 10 am, 11 am, 1 pm, 2 pm, 3 pm, and 4 pm. Throughout the day we will see two or three failures - not necessarily the same dataset and not necessarily at the same time every day.

 

Is anyone else experiencing this sort of issue? Can anyone confirm this is a bug in the Power BI service so that we can get a fix from Microsoft?

 

Thanks in advance!

 

Regards,

Praveen

Status: Investigating

Hi @praveenk ,

 

The error message is "invalid connection credentials", if this is the only message, then the reason for the failure is obviously invalid credentials.
Please check if the gateway configuration is correct for each dataset that needs to be refreshed and if the credentials entered are correct and you have permission to access the data source.

 

Best regards,

Community Support Team Selina zhu

Comments
v-mengzhu-msft
Community Support
Status changed to: Investigating

Hi @praveenk ,

 

The error message is "invalid connection credentials", if this is the only message, then the reason for the failure is obviously invalid credentials.
Please check if the gateway configuration is correct for each dataset that needs to be refreshed and if the credentials entered are correct and you have permission to access the data source.

 

Best regards,

Community Support Team Selina zhu