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Dataset refresh issue on Web Service

Hi Support,


The dataset been failing for the past week with the following error:

Cluster URI:

Activity ID: e44eafae-53f0-46f9-b3de-bf122b72fbd2

Request ID: 9dfa5d56-226d-62ba-8458-da4aa8d4bd5a Time: 2020-10-19 16:15:20Z


The gateway been checked, restarted and reinstalled but we still have the same issue the dataset is not refreshing?! Please advice! Thank you.

Status: New
Community Support



Take a look at Troubleshoot refresh scenarios and create a support ticket for assistance if necessary.