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Data source credentials error

Hello, 

When I publish my .pbix file and try to set a scheduled refresh I get the following error message about my data source credietials both of which are PostgresSQL connections. When  I 'edit credentials' it does not work and I get another message "A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond" 

 

Any suggestions??

 

Error messageError message

Status: Investigating

Have you tried to use gateway to configure a PostgreSQL as a data source to refresh this report in Power BI Serivce?

vyingjl_0-1642729996187.png

If the credentials could work in this page, you can try to refresh the report and check the refresh history whether it refreshs successfully; if not, you can check the detailed error message on the gateway page.

 

Best Regards,
Community Support Team _ Yingjie Li

Comments
v-yingjl
Community Support
Status changed to: Investigating

Have you tried to use gateway to configure a PostgreSQL as a data source to refresh this report in Power BI Serivce?

vyingjl_0-1642729996187.png

If the credentials could work in this page, you can try to refresh the report and check the refresh history whether it refreshs successfully; if not, you can check the detailed error message on the gateway page.

 

Best Regards,
Community Support Team _ Yingjie Li