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Data not showing up

Hello,

 

One user in my organization has trouble viewing the last tab of a report (an X is shown in lieu of the visuals). The report is published through the New App Workspace. It's the only user experiencing the problem, and there is no special security (other than general access). Also, the last tab uses the same data source than the rest of the report. This has lasted for over a month now. Here is the message obtained by the user, in French:

 

Impossible de charger les données de cet élément visuel

Impossible d'extraire les données de cet élément visuel. Veuillez réessayer plus tard.

Réessayez plus tard ou contactez le support. Si vous contactez le support, fournissez ces informations.

ID d'activité: 8822c922-9279-4d43-99cd-3df8c4a2acb0

ID de demande: 37025411-b08f-9632-2eaf-8352b0ea8130

ID de corrélation: 0190ef77-1be0-29d0-5e2f-fd68df90be43

Heure: Mon Aug 05 2019 14:44:02 GMT-0400 (Est (heure d’été))

Version: 13.0.10315.184

URI du cluster: https://wabi-canada-central-redirect.analysis.windows.net

 

Status: New
Comments
glpelletier
Regular Visitor

The label is wrong, there are no custom visual on this page. Correct labels could read: Error, apps, service

Anonymous
Not applicable

If you're trying to give access to the report via the workspace, Does the user have a pro license?

glpelletier
Regular Visitor

The access is granted through the application, not the workspace. The user already has access to the report, with a Pro license. Out of 8 tabs within that report, only the last tab is problematic.

Anonymous
Not applicable

Does the last tab have a data source that is different than the others?

glpelletier
Regular Visitor

The answer to your question is in the original description: "Also, the last tab uses the same data source than the rest of the report."

glpelletier
Regular Visitor

The problem has spread to the last two tabs instead of the latest one, still for the same user. Is it possible to have someone from Microsoft look into this please?