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Dashboard stuck "Refreshing" and showing blank Tiles

Hi All,

 

We have a Dashboard that pulls from 2 different reports that has been up and working fine for awhile.  But as of this morning we're suddenly seeing strange issues.  Here's what we observe:

 

- The main issue is that the Tiles are all blank (no error, just empty as in the first screenshot below)

- The dashboard says "Refreshing" in the top left and has been like that for hours

- The underlying reports do load properly, and if you pin a new Tile, then that new Tile works fine

- The original, blank tiles cannot be deleted from Dashboard.  When you click the menu, there simply isn't an option to delete it anymore. (see second screenshot)

- Clicking "Refresh Dashboard Tiles" does not force them to load

 

This is our main Dashboard and it would be less than ideal to have to rebuild it completely.  Hoping someone has seen this before and knows a solution...?

 

Thanks

 

Capture11.PNG

 

Capture12.PNG

Status: Delivered
Comments
Vicky_Song
Impactful Individual
Status changed to: Delivered
 
Anonymous
Not applicable

Same issue for me. Dashboard tiles are rendered blank and Refreshing data message appears on the top. Although on clicking the tile, the report shows all the data.