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Dashboard not loading appending 500 error to URL

PowerBI Pro user getting an error immediately after supplying credentials.  Issue appears to be specific to the user's account, as secondary can log in without issue, but unsure of how to proceed with troubleshooting.

 

Error presented is the owl (without black eye and shoulder sling)

Technical Details

Power BI was unable to read the application metadata.

Please chech the Power BI service status in the below support page and try again later.

 

This issue has persisted > 24 hours.

PBI Owl Error.png

Status: New
Comments
v-chuncz-msft
Community Support

@rgardner 

 

I cannot reproduce the issue. If it persists, you may directly create a support ticket for assistance.