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Customer Service Analytics for Dynamics 365 power app data connection error



I'd tried to instal Customer Service Analytics for Dynamics 365 App. I've followed the instructions and, after 2 hours running, this is what I´ve got:


Se ha producido un error al procesar los datos en el conjunto de datos. Vuelva a intentarlo más tarde o póngase en contacto con el soporte técnico. Proporcione estos detalles si se pone en contacto con ellos.
  • Error del origen de datos{"error":{"code":"ModelRefresh_ShortMessage_ProcessingError","pbi.error":{"code":"ModelRefresh_ShortMessage_ProcessingError","parameters":{},"details":[{"code":"Message","detail":{"type":1,"value":"Timeout expired. The timeout period elapsed prior to completion of the operation."}}],"exceptionCulprit":1}}} Table: Case.
  • URI de clú
  • Identificador de actividad934dddc6-6617-4945-bd4f-673f93260754
  • Identificador de la solicitud1b040f8d-a61f-f233-d8e2-6598b6aaa01c
  • Hora2020-05-26 17:07:04Z

I haven't found eny mention to this App. Does it really work?


Thanks in advance fot your help.



Status: New
Community Support

@UCR522 ,


I'm not available to reproduce such an issue on my side. I would suggest you create a support ticket here for further analysis.

Support Ticket.gif 



Jimmy Tao

Advocate III
After Doing trouble shooting the issue was due to data source having more columns then the limit of power bi which is 16000 columns. Once the data source was fixed, this issue was resolved automatically.
Frequent Visitor

Thank you for your answer, @bushpalaneelima 


Unfortunately, I´m an advanced user, but I'm not a technician. May I have to do anything to fix the error? Customer Service Analytics is a plug & play Microsoft. 

To connect it to the data source I only introduce the url and my user. I can´t do anything else.


Thanks again.