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Custom Theme Not Working in Service

The custom theme that I have loaded into the report is reverting back to default values in the service. In the desktop my report has Segoe UI as the default text, Segoe UI Bold and Black as the titles/headers, and they are reverting to an almost invisible color. This is not an issue with the desktop. I also tried to upload the same report to the service under a different name, and the theme is showing the same way. I do have reports with this theme that is working. It seems to have been corrupted within the file, even though it displays fine in the desktop.

Status: New
Comments
v-chuncz-msft
Community Support
kholgate
Regular Visitor

@v-chuncz-msft I did have all of those fields defind in the theme, and I am still seeing differences. The header piece didn't define the font type, but it had the color, and there was a difference in color. I did make updates to 100% match the formatting of the example in the microsoft docs, and there is still a disconnect between the service and the desktop. I included two screen grabs that highlight the two main differences between the two. 

 

After: 

kholgate_2-1631539589800.png

 

 

Before: 

kholgate_1-1631537786786.png

 

Desktop: 

kholgate_5-1631539708747.pngkholgate_6-1631539719410.png

 



Service:

kholgate_3-1631539680398.pngkholgate_4-1631539695388.png

 

 

kholgate
Regular Visitor

@v-chuncz-msft Can you provide an update on this issue? I have a file with a different theme that is having the same problem.

kholgate
Regular Visitor

This can be marked as completed. I was able to resolve the theme issue. Interestingly, I used the export theme tool from Power BI Desktop one year prior, and it corrupted in a year.